Brumble Legal.
How to make a complaint and what to expect from us
Last updated: May 2026
Brumble is an Introducer Appointed Representative (IAR) of Seopa Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA FRN: 313860). We take complaints seriously and are committed to handling them fairly, promptly, and confidentially.
A complaint is any expression of dissatisfaction about our website, the information we provide, or how we have handled a customer interaction. You do not need to use the word “complaint” — if you are unhappy with any aspect of our service, we want to know.
You can submit a complaint by email at any time:
Email: contact@brumble.co.uk
To help us investigate and respond as quickly as possible, please include:
Once we receive your complaint, we will follow the steps below. Our working hours are Monday to Friday, 9am to 5pm (excluding UK bank holidays).
We will acknowledge receipt of your complaint within 3 business days of receiving it. Our acknowledgement will confirm that we have received your complaint and will give you a reference or contact point for follow-up.
We will investigate your complaint thoroughly and keep you informed of our progress. Where we need more time, we will contact you to explain why and give you an expected timescale.
We will issue a final response within 8 weeks of receiving your complaint. Our final response will set out our findings, our decision, and the reasons for it. If we are unable to issue a final response within 8 weeks, we will write to explain why and advise of your right to refer the matter to the Financial Ombudsman Service.
Brumble.co.uk is an Introducer Appointed Representative (IAR) of Seopa Ltd. Seopa Ltd are authorised and regulated by the Financial Conduct Authority (FCA FRN: 313860). Quotezone is a trading style of Seopa Ltd, located at Floor 4, Blackstaff Studios, 8-10 Amelia Street, Belfast, Northern Ireland, BT2 7GS. The insurance quote system is independently owned and operated by Seopa Ltd.
If your complaint relates to the QuoteZone comparison service itself — rather than to Brumble — you should contact QuoteZone directly:
Please include your name, address, contact telephone number, quote reference number, and details of your complaint. QuoteZone aims to resolve complaints by the next working day following receipt. If this is not possible, they will acknowledge your complaint and advise when a response can be expected.
If you have received a final response from us and you remain unhappy with our decision, or if we have not issued a final response within 8 weeks of receiving your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) — free of charge.
The Financial Ombudsman Service is an independent body set up by law to resolve disputes between consumers and financial services firms. Referral to the FOS does not affect your right to take legal proceedings.
You must refer your complaint to the FOS within 6 months of receiving our final response.
To submit a complaint or to ask a question about our complaints process, please contact us:
Email: contact@brumble.co.uk
EV Zone