Brumble Policy.
Updated: 1st October, 2025
We're committed to providing excellent service. If you're not satisfied with our service, please let us know:
When making a complaint, please provide:
Step 1: Acknowledgment We'll acknowledge your complaint within 2 working days.
Step 2: Investigation We'll investigate your complaint thoroughly and aim to resolve it within 5 working days.
Step 3: Resolution We'll contact you with our findings and proposed resolution. If we need more time, we'll keep you updated on our progress.
Brumble.co.uk is an Introducer Appointed Representative (IAR) of Seopa Ltd. Seopa Ltd are authorised and regulated by the Financial Conduct Authority (FCA FRN: 313860). Quotezone is a trading style of Seopa Ltd. Seopa Ltd is located at Floor 4, Blackstaff Studios, 8-10 Amelia Street, Belfast, Northern Ireland, BT2 7GS. The insurance quote system is independently owned and operated by Seopa Ltd.
If you have a complaint about QuoteZone's service, or an Introducer Appointed Representative when acting as QuoteZone's Introducer Appointed Representative, please contact QuoteZone by email (info@quotezone.co.uk) or by writing to Seopa Limited, Customer Relations, 8-10 Amelia Street Belfast, County Antrim, BT2 7GS, N. Ireland. Alternative means of communication such as telephone or fax are available on request. Please include your name and address, contact telephone number, quote number and details of your complaint to help QuoteZone respond as quickly as possible. For the purposes of handling complaints, QuoteZone's working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.
QuoteZone aims to resolve complaints by the next working day following receipt. If this is not possible, QuoteZone will send an acknowledgement communication advising when a response can be expected. After investigating your concerns, QuoteZone will issue a final response and keep you advised during the process.
If you remain unhappy with our response, you can:
We treat all complaints seriously and use them to improve our services. We'll handle your complaint fairly, promptly, and confidentially.
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